In recent years, it has become widely recognized and understood that an organization’s success rests heavily upon how well it understands its customers needs and is then responsive to delivering what is required. Our organization is built on an honest, quality focused service. We are committed to providing the best customer service available in the aviation industry. In addition, providing personal access to technicians for your questions and concerns as well as affordable services, all while ensuring your safety and confidence in your equipment.
We have outlined our responsibilities and how we will fulfill them below in 6-key points. We intend to ensure that your experience will encompass, to the best of our abilities, the most comprehensive customer service possible.
- We will listen to our customers.
Communication is paramount to our business philosophy. At all times, we will strive to listen, understand, and confirm each customer’s specific requirements and expectations.
- We will be available to our customers.
UBA provides a 24/7 AOG service to insure that our customer’s needs are met at all times. Our commitment is to respond to every customer’s inquiries within one hour.
- We will provide our customers with individualized service.
Building relationships begins with excellent communication. You the customer will know us and we will know you. All Associates and Technicians of UBA will be available to provide technical advice and answers to your questions. At no time will UBA authorize a repair or installation of a replacement part without our customer’s approval. Constant communication and meeting all of our customers needs is one way in which we individualize.
- We will strive to always exceed our customer’s expectations.
Exceeding our customer’s expectations includes beating delivery deadlines, completing projects under budget, and requiring that all UBA Associates and Technicians pursue continuing education training. We will consistently adhere to exceedingly high standards.
- We will provide our customers with quality management and service.
All UBA Technicians, and Associates will follow a strict, in-house quality control program in order to provide the very best project management. Customers are assured of receiving quality service by the implementation of operational and evaluation processes to monitor inspections and performance of technicians.
- We will provide our customers with very fair and competitive prices.
By operating as a team of associates instead of employees, UBA can hold down overhead cost. In return, these savings are passed on to our customers.
- We will meet your requirements on time.
We are committed to identifying and understanding our customer and their requirements, and to meet these requirements without error, on time, every time.